Where it leaksFour places service revenue waits
Between the tech's recommendation, the office quote and the customer's budget, things wait. None of it shows as a loss.
LEAK · 01Replacement quotes waiting on a budget
"They're waiting on budget."
Why your software doesn't show itThe quote stays open indefinitely, and nobody tracks when each customer's capital budget locks. A missed cycle can mean a year's wait.
LEAK · 02Tech recommendations never priced
"It's in the work order notes."
Why your software doesn't show itA recommendation in the notes has no dollar value until someone prices it, so no report counts the unpriced ones.
LEAK · 03Agreements that lapse
"They didn't renew. Probably price."
Why your software doesn't show itAn expired agreement drops off the schedule instead of appearing as a loss.
LEAK · 04Slow reply to new requests
"We call everyone back."
Why your software doesn't show itWeb and email requests land in a shared inbox, and response time isn't measured.