LEAK · 01Deficiencies never quoted
"The office gets to them when it can."
Why your reports don't show itA deficiency has no dollar value until someone prices it. No pipeline or accounting report counts unpriced lines.
LEAK · 02Repair quotes sent once
"We sent it. Ball's in their court."
Why your reports don't show itThe quote shows as pending forever. Nothing tells a live quote from a dead one.
LEAK · 03Inspection customers who didn't renew
"They must have gone with someone cheaper."
Why your reports don't show itField software shows scheduled inspections, not the ones that never got scheduled. A lapsed customer is an absent record.
LEAK · 04The owner gets an order notice
"They'll call us when the fire marshal makes them."
Why your reports don't show itThe order goes to the building owner, not to you. Whoever is in front of the owner that week gets the job.